RRHA announces customer service upgrades
3/10/2022, 6 p.m.
The landlord for Richmond’s public housing is promising a more customer-focused approach in dealing with its tenants.
The Richmond Redevelopment and Housing Authority unveiled new steps March 1 to improve communications.
Along with a centralized call center that opened in September 2020 to take all calls, RRHA is planning to start texting residents who provide cell phone numbers with updates, appointment reminders and announcements.
RRHA also plans to set up a workstation kiosk for tenant use in each of the property management offices in senior com- munities and in the six largest public housing communities, Creighton Court, Fairfield Court, Gilpin Court, Hillside Court, Mosby Court and Whitcomb Court. Users will be able to apply for housing, request services and complete annual re-certifications at the kiosks, RRHA stated.
The authority also stated it soon would enable residents to file requests for work on their apartments through a mobile system.
The goal, the authority stated, is to automate and streamline the process for receiving requests that are now handled manually. According to RRHA, the new system would enable maintenance staff to be more efficient and reduce the response time in addressing a complaint.
