Lonnie McLaurin took two jackets, two shirts and two pair of pants to a dry cleaner in Highland Park at the end of April.

When he returned a week later to pay his bill and pick up his clothes, he hit a surprising roadblock — a padlock on the front door of the shop. He could see his clothes covered by plastic hanging on a rack in the front of the store, but no one was there to let him in.

That was when he found out that the company, Family Valet Cleaners at 1311 E. Brookland Park Boulevard, had shut down. The owner left no forwarding address and no instructions to customers trying to get their clothes.

While the listed phone number for the cleaners still rings, no one answers. Instead, the rings end in a generic voicemail. No one responds to the messages, Mr. McLaurin said.

Mr. McLaurin, president of the Tenant Council at Fay Towers in Gilpin Court, is just one of the customers whose clothes are trapped inside.

“I was told last week the store would open so me and others could get our clothes,” he said.

But no one was there when he showed up.

The Free Press first reached out May 30 to the owner of the building, Emanuel Dowtin, who lives in an upscale subdivision in Chesterfield County. A woman who answered the door at Mr. Dowtin’s listed address promised that someone would be in touch.

On May 31, a woman who identified herself as LaTasha Morgan and said she represented Mr. Dowtin, claimed another cleaners would be moving into the space. She also said arrangements were being made to open the store so customers like Mr. McLaurin could get their clothes.

This week, however, nothing has changed. The Family Valet Cleaners sign is still up; the front door remains locked; no new business has moved in. And Mr. McLaurin’s and other people’s clothes remain on racks inside.

Repeated calls last week and this week to the cell phone number that Ms. Morgan used have gone unanswered. There has been no response to several messages left on voicemail.

“I’m glad I have more clothes,” Mr. McLaurin said. “This has been very frustrating. I’m just hoping one day I can get my clothes back.”