For many Richmond residents, finding a parking spot can feel like navigating a maze of confusing signs, unpredictable enforcement, and hidden fees. Despite these challenges, the City of Richmond’s Parking Enterprise Division has recently achieved a notable milestone: earning the Accredited Parking Organization status.

This accreditation recognizes organizations that adhere to best practices in responsible parking management, customer service, professional development, sustainability, safety, data security, and risk management.

“This achievement is the top benchmark of success in our industry, and it follows a comprehensive documentation and review process,” said Shawn Conrad, CEO of the International Parking & Mobility Institute. “Only best-of-class organizations can meet the demanding level of excellence required to gain accreditation.”

To qualify for APO with Distinction, Richmond had to demonstrate achievement of more than 100 criteria across 14 categories, plus 25 required criteria, and meet more than 60 additional exceptional best practices.

“This designation is earned each day by the men and women of our Parking Enterprise Division,” said Gail Johnson, Richmond’s director of general services. “I am thrilled to see their hard work recognized.”

“Parking isn’t flashy, but it’s vital to our city,” said Lynne Lancaster, deputy director of the Parking Enterprise Division.